Notification regarding the Andhra Pradesh Electricity Regulatory Commission (Licensees Standards of Performance) Third Amendment Regulation, 2021(Notification dated -04.06.2021) – Govt. of Andhra Pradesh
View PdfNotification regarding the Andhra Pradesh Electricity Regulatory Commission (Licensees Standards of Performance) Third Amendment Regulation, 2021(Notification dated -04.06.2021) – Govt. of Andhra Pradesh
- Para 4 in the ” Manner of payment compensation amount” under schedule II of the Principal Regulation 7 of 2004( as amended from time to time) shall be substituted with:
- “For service areas of schedule II, i.e. terms I, VIII, IX and XIII the licensees shall pay the compensation amount to the complaining consumer automatically”.
- For the service mentioned in items II to VII and X to XII of schedule II, the consumer will be required to make claim for compensation towards non – compliance of guaranteed standard, within 30 days of violation of such service standard by the licensee, to a senior officer as may be designated by the licensee for this purpose, who is base at the headquarters of the licensee. The same officer is responsible for monitoring compliance of the regulation and submitting periodical reports to the commission, as may be required.
- In par 5 the following appended:
- ‘Manner of payment of compensation amount” under schedule II of the Principal Regulation 7 of 2004 (as amended from time to time).”By following the method as may be prescribed by the commission through practice direction issued from time to time.
- “8. Liability to pay compensation by the licensee is subject to the exceptions provided under clause 6 of the principal regulation 7 of 2004 (as mentioned from time to time).
- The licensees shall submit a report to the Commission on quarterly basis indication the cases in which payment of compensation was paid and also the cases in which compensation was denied clearly mentioning the reason (including the reasons due to force majeure conditions) for failure to meet the guaranteed standards of performance as per annexure -1 of this regulation, for scrutiny of the commission. On such scrutiny, the commission will decide whether denial is prior or not. In the latter event, the commission may direct the licensee to pay compensation.
- During force majeure events, the licensees shall issue public notices, clearly specifying the intended date with which the services will be restored, after studying the filed conditions. Further, licensees shall submit reports to the commission about the force majeure events with 30 days of the occurrence of such events as per annexure -2 of this regulation. If service are not fully restored with in the intended date mentioned by the licensees, consumers shall be compensated for the same. however if the licensees feel that the failure in restoring the service with the intended date is due to reason beyond their control they may approach the commission for exemption from payment of compensation.
- The commission will then absolve the licensees from the liability to compensate the consumers, if it is satisfied that such defaults is for reasons other than those attributable to the licenses and further that the licensees have otherwise made efforts to restore the services.
- All necessary steps shall be taken by licensees for duly publicising the toll free number to be contracted by the consumer for redressal of their complaints.
