Trade notice regarding ICEGATE Helpdesk for redressal of RoDTEP relate grievances (dated-31.10.2022)-DGFT.View Pdf
Trade notice regarding ICEGATE Helpdesk for redressal of RoDTEP relate grievances (dated-31.10.2022)-DGFT.
- Members of Trade and Industry may note that for resolution/examination of exporter grievances related to scroll out of shipping bill, generation of e-scripts and transfer of e-scrips under RoDTEP Scheme, mechanism of “ICEGATE Helpdesk”, which is available to the exporters 24*7 is functional. In this, an exporter can lodge a grievance either by voice interaction by calling at Toll Free No. 1800-3010-1000 or by emailing at firstname.lastname@example.org. Thereafter, a unique ticket/incident number is generated which the exporter receives for record/follow up, refer attachment for further details.